E-commerce Returns Logistics: Reverse Supply Chain Best Practices
The explosive growth of e-commerce has brought an often-overlooked challenge to the forefront of logistics planning: managing the reverse supply chain. With return rates averaging 20-30% for online apparel purchases and 5-15% across general merchandise, efficient returns logistics has become a critical competitive differentiator—and a significant cost center. For freight forwarders, 3PLs, and e-commerce brands…